начало сап системы и помойму всё

instance/model.py

@@ -1,7 +1,9 @@
-from sqlalchemy import Column, String, Numeric, DateTime, Boolean, ForeignKey, Integer
+from sqlalchemy import Column, String, Numeric, DateTime, Boolean, ForeignKey, Integer, Enum, Text
+from sqlalchemy.dialects.postgresql import UUID
 from sqlalchemy.ext.asyncio import AsyncSession, create_async_engine
 from sqlalchemy.orm import declarative_base, relationship, sessionmaker
 from datetime import datetime
+from enum import Enum as PyEnum
 import uuid
 
 Base = declarative_base()
@@ -9,11 +11,18 @@ Base = declarative_base()
 def generate_uuid():
     return str(uuid.uuid4())
 
+
+class TicketStatus(PyEnum):
+    OPEN = "open"
+    PENDING = "pending"
+    CLOSED = "closed"
+
+
 """Пользователи"""
 class User(Base):
     __tablename__ = 'users'
 
-    id = Column(String, primary_key=True, default=generate_uuid)
+    id = Column(UUID(as_uuid=True), primary_key=True, default=generate_uuid)
     telegram_id = Column(Integer, unique=True, nullable=False)
     username = Column(String)
     balance = Column(Numeric(10, 2), default=0.0)
@@ -29,7 +38,7 @@ class Subscription(Base):
     __tablename__ = 'subscriptions'
 
     id = Column(String, primary_key=True, default=generate_uuid)
-    user_id = Column(String, ForeignKey('users.id'))
+    user_id = Column(UUID(as_uuid=True), ForeignKey('users.id'))
     vpn_server_id = Column(String)
     plan = Column(String)
     expiry_date = Column(DateTime)
@@ -43,18 +52,40 @@ class Transaction(Base):
     __tablename__ = 'transactions'
 
     id = Column(String, primary_key=True, default=generate_uuid)
-    user_id = Column(String, ForeignKey('users.id'))
+    user_id = Column(UUID(as_uuid=True), ForeignKey('users.id'))
     amount = Column(Numeric(10, 2))
     transaction_type = Column(String)
     created_at = Column(DateTime, default=datetime.utcnow)
 
     user = relationship("User", back_populates="transactions")
 
+"""Тикет"""
+class SupportTicket(Base):
+    __tablename__ = "support_tickets"
+
+    id = Column(Integer, primary_key=True, index=True)
+    user_id = Column(UUID(as_uuid=True), ForeignKey("users.id"), nullable=False)
+    subject = Column(String, nullable=False)
+    message = Column(String, nullable=False)
+    status = Column(Enum(TicketStatus), default=TicketStatus.OPEN, nullable=False)
+    created_at = Column(DateTime, default=datetime.utcnow, nullable=False)
+    updated_at = Column(DateTime, default=datetime.utcnow, onupdate=datetime.utcnow, nullable=False)
+
+"""Сообщения из тикетов"""
+class TicketMessage(Base):
+    __tablename__ = "ticket_messages"
+
+    id = Column(Integer, primary_key=True, index=True)
+    ticket_id = Column(Integer, ForeignKey("support_tickets.id"), nullable=False)  # ID тикета
+    sender = Column(String, nullable=False)  # "user" или "support"
+    message = Column(Text, nullable=False)  # Текст сообщения
+    created_at = Column(DateTime, default=datetime.utcnow, nullable=False)  #
+
 """Администраторы"""
 class Administrators(Base):
     __tablename__ = 'admins'
 
     id = Column(String, primary_key=True, default=generate_uuid)
-    user_id = Column(String, ForeignKey('users.id'))
+    user_id = Column(UUID(as_uuid=True), ForeignKey('users.id'))
     
     user = relationship("User", back_populates="admins")